When you schedule the appointment we will give you a time frame for the appointment. These time frames are often 4 PM to 9 PM or 8 AM to noon. We will text/call you the day before your appointment to confirm a more exact time (ex. 5pm). Scheduling this way allows our Client Care Coordinators to group appointments by location. The significantly helps with drive times for both our service and the cremation service. If you need a specific time during the window given please let the Client Care Coordinators know as they are often able to accommodate this. Once you are given an official appointment time we do still ask for an approximate 15 to 30 minute window on either side of that time for doctor arrival. Due to traffic, drive times, weather, or the unpredictable nature of the appointments we ask for a little bit of flexibility in the timing of the doctors arrival.