We work with Loving Paws Pet Loss Center, a local cremation company. While we work with them daily and are in frequent communication with them, they are a separate company. We will inform them when you schedule the appointment of the time of your appointment. Normally they will arrive at your home prior to our Doctor leaving or within 15 minutes after our Doctor leaves. Occasionally if there are multiple doctors seeing appointments at one time, if the cremation service has another pick up, or if there are excessively long drive times/traffic there may be a longer wait for pickup. If we anticipate a wait longer than 15 minutes we will let you know ahead of time. Occasionally wait times for pickup can be approximately two hours, however, this is very rare. If you have questions or concerns regarding this please let us know. We do work closely with the cremation company and do our best to make sure that things flow as smoothly as possible.