Our phone hours are Monday through Friday 8 AM to 5:30 PM and Saturdays from 8 AM to noon. If you email us or leave us a message during this time we will do our best to get back to you immediately. In general we respond to all messages within approximately 2 hours. Because we get a lot of voicemails over the weekend and we return all calls and voicemails in the order that they are received, sometimes on Monday mornings we can take a little bit longer to return your call. Please understand we are working as quickly as possible to get back to you. If more than two hours goes by and you have not heard from anyone, please reach back out to us. Occasionally due to our high call volume we may accidentally miss a voicemail or an email. All voicemails and emails are extremely important to us. Should this happened we sincerely apologize. Please let us know you have called/emailed previously and we will get back to you just as soon as possible.