Hours and Availability:
Our client service representatives are available to schedule appointments during our phone hours which are Monday through Friday 8am-6pm and Saturday from 8-12pm*. Our Doctors do see appointments outside of these times. Our Doctor’s appointment schedule varies on a weekly basis. We do strive to offer a variety of appointment times including evening (as late as 9pm) and Saturday appointments. We see appointments on a scheduled basis and are not available for overnight or emergency call outs. To schedule an appointment you must call and speak with one of our customer service representatives. If you contact us outside of our phone hours (as listed above) one of our client service representatives will return your call, text, voicemail, or email during our next available phone hours. We do not return calls/voicemails/texts/or emails outside of our phone hours.
For our normal service areas we recommend scheduling 2-3 days in advance whenever possible. We do our best to keep same day appointments available but this is not always possible. For same day appointments we recommend calling before 10 am if at all possible. Our appointments do fill up quickly. However, cancellations and postponements are common so we always recommend calling to speak with a customer service representative as occasionally we can accommodate last minute or same day appointments. Our appointments do fill up quicker on/around holidays and on weekends.
Should you schedule an appointment and decide that the timing is not right we do allow you to cancel the appointment/postpone the appointment. We ask for 24 hours notice if possible to cancel/postpone. If you call to cancel/postpone outside of our phone hours please leave a voice message or send us a text.
In the event of an urgent emergency please call the Pet Emergency Center at 509-326-6670. They are located at 21 E Mission Ave Spokane, WA 99202.
*Occasionaly due to holidays or vacation schedules this may vary slightly. Please check our voicemail as we keep our phone hours updated daily on our voicemail.