FAQs

How do I pay for the appointment? What payment methods are accepted? Do I pay for your service and the cremation service at the same time?

2022-12-14T11:13:18-08:00

We can take credit card, debit card, cash, check, or Care Credit. If you are paying with Care Credit the card holder does need to be present with a valid form of ID. If you are paying with cash the Doctors do not carry change and exact change is appreciated. We do take payment separately

How do I pay for the appointment? What payment methods are accepted? Do I pay for your service and the cremation service at the same time?2022-12-14T11:13:18-08:00

I was given a time frame for my appointment, what does this mean?

2022-12-14T11:12:14-08:00

When you schedule the appointment we will give you a time frame for the appointment. These time frames are often 4 PM to 9 PM or 8 AM to noon. We will text/call you the day before your appointment to confirm a more exact time (ex. 5pm). Scheduling this way allows our Client Care Coordinators

I was given a time frame for my appointment, what does this mean?2022-12-14T11:12:14-08:00

How quickly do you return voicemails or emails?

2023-07-24T07:46:21-07:00

Our phone hours are Monday through Friday 8 AM to 5:30 PM and Saturdays from 8 AM to noon. If you email us or leave us a message during this time we will do our best to get back to you immediately. In general we respond to all messages within approximately 2 hours. Because we

How quickly do you return voicemails or emails?2023-07-24T07:46:21-07:00

What if my pet deteriorates quickly in the middle of the night? Are you available for emergency service?

2022-11-28T11:57:53-08:00

We answer our phones and schedule appointments Monday through Friday, 8 AM to 6 PM and Saturdays from 8 am to noon. If you call us outside of those hours we will return your voicemail during our next phone hours. Our doctors will often see evening appointments or appointments outside of these hours. However, scheduling

What if my pet deteriorates quickly in the middle of the night? Are you available for emergency service?2022-11-28T11:57:53-08:00

How do you lift my pet and what materials will be used for transporting my pet?

2022-11-28T12:00:07-08:00

We work with Loving Paws Pet Loss Center for cremation. They will bring in a stretcher and place your pet on a stretcher. They will gently wrap your pet in a blanket. For smaller pets, they will bring in a small pet bed and a blanket. No body bags are used with our service. The

How do you lift my pet and what materials will be used for transporting my pet?2022-11-28T12:00:07-08:00

Will the cremation service be there immediately after the appointment for pick up?

2022-11-28T11:59:59-08:00

We work with Loving Paws Pet Loss Center, a local cremation company. While we work with them daily and are in frequent communication with them, they are a separate company. We will inform them when you schedule the appointment of the time of your appointment. Normally they will arrive at your home prior to our

Will the cremation service be there immediately after the appointment for pick up?2022-11-28T11:59:59-08:00

How much in advance do I need to schedule an appointment?

2022-12-14T11:11:36-08:00

While we do our best to keep same day appointments available it is not always possible. We offer appointments on a first come first serve basis and return all calls/voicemails in the order they are received. We do frequently have cancellations and we always recommend calling even if you are looking for an appointment same

How much in advance do I need to schedule an appointment?2022-12-14T11:11:36-08:00

Scatter Service

2022-11-23T13:44:35-08:00

With this option, your pet will be cremated and their ashes will be scattered. Ashes are not returned with this option. We recommend that you visit Loving Paws’ website or contact them directly with any specific questions regarding aftercare.

Scatter Service2022-11-23T13:44:35-08:00

Private Cremation and Pet Cemetery Burial Services

2022-11-23T13:44:27-08:00

We have partnered with Loving Paws Pet Loss Center for private cremation (ashes returned), and scatter services. Please click the link below to be directed to their web page. www.lovingpawspetloss.com Loving paws Pet loss Center will pick up directly from your home at the time of the appointment. Should you elect to have your pet

Private Cremation and Pet Cemetery Burial Services2022-11-23T13:44:27-08:00
Go to Top