FAQs

We can take credit card, debit card, cash, check, or Care Credit. A 3% processing fee will be charged with credit card purchases. No fee is charged for debit cards. If you are paying with Care Credit the card holder does need to be present with a valid form of ID. If you are paying

When you schedule the appointment we will give you a time frame for the appointment. These time frames are often 4 PM to 9 PM or 8 AM to noon. We will text/call you the day before your appointment to confirm a more exact time (ex. 5pm). Scheduling this way allows our Client Care Coordinators

Our phone hours are Monday through Friday 8 AM to 5:30 PM and Saturdays from 8 AM to noon. If you email us or leave us a message during this time we will do our best to get back to you immediately. In general we respond to all messages within approximately 2 hours. Because we

We answer our phones and schedule appointments Monday through Friday, 8 AM to 6 PM and Saturdays from 8 am to noon. If you call us outside of those hours we will return your voicemail during our next phone hours. Our doctors will often see evening appointments or appointments outside of these hours. However, scheduling

We work with Loving Paws Pet Loss Center for cremation. They will bring in a stretcher and place your pet on a stretcher. They will gently wrap your pet in a blanket. For smaller pets, they will bring in a small pet bed and a blanket. No body bags are used with our service. The

We work with Loving Paws Pet Loss Center, a local cremation company. While we work with them daily and are in frequent communication with them, they are a separate company. We will inform them when you schedule the appointment of the time of your appointment. Normally they will arrive at your home prior to our

We do allow you to cancel or postpone your appointment if needed. We ask for 24 hours notice if at all possible as we frequently have families needing appointments and this allows us to make the appointment available to another family.

While we do our best to keep same day appointments available it is not always possible. We offer appointments on a first come first serve basis and return all calls/voicemails in the order they are received. We do frequently have cancellations and we always recommend calling even if you are looking for an appointment same